Salesforce Support

Are you ready to create smarter, faster customer experiences? 🚀
Discover how Salesforce uses Agentforce to deliver high-quality, real-time support while empowering self-service and increasing case deflection.

✅ Key learnings for building an AI agent program
✅ Enhancing self-service with AI
✅ Getting started with AI agents

Watch now to create impactful, AI-driven customer experiences! 🎥👇

4 months ago | [YT] | 0

Salesforce Support

🚀 Securely Manage and Release Changes with Sandboxes & DevOps Center! 🛠️

We’ll show you how to create and connect sandboxes, manage development environments, and promote approved changes to production, enhancing collaboration and source control.

✅ Isolate customization and development work
✅ Test changes against production data
✅ Streamline release management

🎥 Watch now to see it in action and empower your team to work more efficiently!

6 months ago | [YT] | 0

Salesforce Support

🚀 New Certification Experience with Trailhead Academy! 🌟

We’re making it easier than ever to find and register for exams tailored to your role and skill level. Watch now to see how you can filter certifications, review exam details, and complete the registration process with Pearson VUE.

🚀 Key Benefits:
Personalized Recommendations: Based on your learning and certification history.
Streamlined Filters: Find the right exams by role, product, or skill area.
Seamless Registration: Direct access to Pearson VUE from Trailhead Academy.

Ready to take the next step in your Trailblazer journey? 🎥👇

6 months ago | [YT] | 3

Salesforce Support

Which types of Salesforce Support videos do you find most helpful?

🎥 Want to help us make even better videos? We need to hear from you — your voice matters!
Take our short survey (just 5–7 minutes): www.surveymonkey.com/r/7MKNN7Y

9 months ago | [YT] | 4

Salesforce Support

Structure + creativity = smarter AI 💡

Learn how to build better prompts for your Agentforce:

9 months ago | [YT] | 2

Salesforce Support

🚀 Your future Agentblazers are already on your team! Level up with Salesforce training, certifications, and Agentblazer Status to power AI success.

11 months ago | [YT] | 8

Salesforce Support

🚀 Spring ’25 Release: Join Collections in Flow makes merging data effortless! 🔄

✅ Combine external & Salesforce order records
✅ Display unified data in flow screens
✅ Showcase order details, amounts & quantities

🎥 Watch the video to see it in action!

11 months ago | [YT] | 7

Salesforce Support

🚀 Smarter sales coaching is here!

The Enhanced Agentforce Sales Coach can now use Data Libraries to deliver personalized, data-driven feedback with trusted files, knowledge articles & resources.
✅ Tailored responses
✅ Real-world role-plays
✅ Sharper strategies
Watch the video 🎥👇

11 months ago | [YT] | 2

Salesforce Support

Want the recipe for Agentforce success? We’ve got you 🤝 🎂

Get started with the 4 tips from the experts: www.salesforce.com/blog/agentforce-4-tips-get-star…

11 months ago | [YT] | 3

Salesforce Support

🚀 We’re thrilled to announce that the Salesforce Support YouTube channel has officially hit 10,000,000 views! 🎉

A huge thank you to everyone who has watched, shared, and supported our channel along the way. Your support is invaluable, and we're so grateful for the opportunity to share our knowledge with you!

To celebrate, we’ve given our channel a fresh new look:
🌟 A brand-new channel trailer to welcome new viewers
🌟 Updated thumbnails for clarity and style
🌟 Revamped profile and banner pictures

We can’t wait to continue learning, growing, and achieving with you—here’s to the next 10 million! 💙

1 year ago | [YT] | 17