Solid Rock Consulting

How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions

How To Master Workforce Management l WFM Tipsy Thursday EP 66

Workforce Management Secrets: Why Adherence & Conformance Matter l WFM Tipsy Thursday EP 47

The Ultimate Guide to Call Center Performance Metrics l WFM Tipsy Thursday EP 35

WFM Tipsy Thursday | Scheduling Best Practices in a 24/7 Call Center

WFM Tipsy Thursday | What is the role of Forecasting?

WFM Is Broken: What Business Leaders Must Know Before Their Next Tech Investment

How To Identify and Prevent Data Descripancy l WFM Tipsy Thursday EP 75

How AI And Cloud Migrations Are Transforming WFM And Your Career l WFM Tipsy Thursday EP 52

What Happens When You Get Workforce Management Wrong

Celebrating 12 Years Anniversary Solid Rock Consulting

What Is Erlang And How Is It Used For Call Centers? l WFM Tipsy Thursday EP 60

Interviewing Michelle Cirocco of Televerde Foundation | The Future Of Work | Episode 2

CCC - Introduction & Welcome l EP 01

Why Attendance is the Critical Metric for Call Center Success l WFM Tipsy Thursday EP 55

Join Us for Verint Tactical Tips to Power Up Your Workforce

Juanita Coley give 3 Tips on "How To Get More Women Involved In Technology"

How Solid Rock’s IT Training Transformed Our Team - Tangee Edmonson Testimonial

Why Hackers Love Small Businesses And How to Stop Them l Juanita Coley #RealTalk #WorkforceSecurity

Be Our Guest At The Verint Tactical Tips Webinar

$5K vs $35K Software What Smart Businesses Actually Choose l Juanita Coley

Meet the Queen of Contact Centers: Who is Juanita Coley? #ContactCenter #wfmstrategy

What is First Call Resolution FCR - The Impact of FCR on Customer Loyalty and Satisfaction

Save Your Seat! Verint Insights to Optimize WFM

Workforce Management Is Failing #solidrockconsulting #customerexperience #workforcemanagement

Don’t Miss Out Webinar On Verint Tips That Make a Difference

Capacity Planning 101 FREE Webinar - Your Are Invited

Forecasting Is Only Half The Equation Do You Know What To Do With The Data #workforcemanagement

Reserve Your Spot Master Workforce Management with Verint

Good Companies Use Tactics Great Ones Use Strategy

Women In Tech Table Talk w/ Five9 | The Future Of Work | Episode 1

This ONE Shift Is Changing WFM Forever

Juanita Coley speaking at 8% Nation Conference Road Show Tour Stop In Atlanta

Sales Funnels vs Customer Experience (CX) | Client Journey Still Needs Positive Human Interactions

Call Center Chronicles | Women in Tech: Randi Jaro's Inspiring Tech Journey EP 28